PRIVACY AND CONFIDENTIALITY
The Hospital handles all patient data acording to General Data Protection Regulation (GDPR).
Confidentiality is strictly enforced. Patient personal data are never made available to non-authorized persons.
All information recorded in patient medical files, including medical history, current medical condition and progress, is considered sensitive personal data and is treated with utmost confidentiality by all Hospital employees.
Relevant laws:
A) Protection from personal data unauthorized transfer:
Law 2472/1997 (articles 3,7,8,9,10), Law 3471/2006 (articles 3,12)
B) Medical Ethics Regulations
Law 3418/2005
Γ) Electronic registering and processing of prescriptions and referrals for ancillary tests
Law 3892/2010 (articles 2,3,4,5,6)
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EQUALITY AND TRANSPARENCY
Access to the Hospital is provided without exceptions or exclusions, according to principles of equality and transparency.
Uninsured and vulnerable persons have a right to free outpatient access to the Hospital and, provided certain criteria are fulfilled, have the rithg to hospitalization
(Law 4368/2016 article 33).
Access for people with disabilities:
Assistance is always provided by Hospital staff as needed.
Wheelchairs are available at the entrance of the Hospital. If a wheelchair is not available, please inform a staff member.
Patients from all over the world are welcome. Besides greek, english is spoken by most Hospital staff. For non-greek, non-english speaking patients, the Hospital does not have in-house translation services, but care is taken so that appropriate arrangements can be made for availability of a translator.
In the Emergency Department and in Outpatient Clinics, pregnant women and persons with disabilities are always given priority.
Private payments to doctors, nurses or other Hospital staff is not allowed, except in the Afternoon Outpatient Clinics, which operate on a private basis.with a predetermined doctor's fee.
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PATIENT RIGHTS AND OBLIGATIONS
Patient rights
(in accordance with Article 47 of Law 2071/1992, regarding the individual rights of citizens during their hospitalization)
1. Patients have the right to access the hospital services that are deemed the most suitable for the nature of their condition.
2. Patients have the right to receive healthcare services with the proper due respect towards their human dignity. Healthcare services do not only include medical and nursing services in general, but also paramedical services, proper hospitalization, suitable treatment and efficient administrative and technical services.
3. Patients have the right to consent to or deny any diagnostic or treatment services proposed to them. In the event of patients with partial or complete mental disabilities, this right may be exercised by the persons who legally act on their behalf.
4. Patients have the right to ask to be briefed on anything relating to their condition. The wellbeing of patients is decisive and depends on the full disclosure and accuracy of the information provided to them. When patients are fully informed, they have a clear insight into the medical, social and financial parameters surrounding their condition and may make decisions themselves or participate in the decision-making process, which may determine their lives in the future.
5. In the event that paragraph 3 of the Law takes effect, patients or their legal representatives have the right to be fully briefed in advance on the risks that may be presented or arise due to them undergoing unusual or experimental diagnostic or treatment procedures. These procedures may be performed only after patients have given their explicit consent. This consent may be revoked by the patients at any time. Patients must feel totally free when making a decision to accept or reject participating in procedures for research or educational purposes. Their consent with regard to any such participation constitutes their right and may be revoked at any time.
6. Patients have the right, within limits and under realistic conditions whenever this is possible, to protect their private lives. The confidential nature of the information and content of the documents relating to them, as well as the medical notes and findings in their files, must be guaranteed at all times.
7. Patients have the right to be treated with respect when it comes to matters relating to their religious or ideological beliefs.
8. Patients have the right to present or submit to the competent departments any complaints and objections, and be fully briefed on the actions and results thereof
Patient obligations
Show respect and be sensitive towards the needs of other patients and the medical and nursing staff.
Provide clear and accurate information regarding personal details, medical history, previous hospitalizations, medications and nutritional supplements you are taking or have taken, and any other information relevant to health. Report any changes in medical condition to the medical or nursing staff.
Work closely with the staff and actively participate in planning treatment both before and after being discharged.
Follow the treatment plan recommended by the medical staff or the healthcare professionals working with patient's attending physician.
Comply with the visiting hours, so as to ensure that other patients are not disturbed. Speak quietly and turn down your mobile phones. Urge your relatives or the people accompanying you to do the same.
Treat the hospital premises with respect, so as to ensure that they are kept clean and that the various pieces of equipment and facilities are used properly.
Smoking, alcohol consumption and the use of any narcotic substances whatsoever are strictly prohibited.
Children under 12 are not allowed to enter the Hospital.
Flowers or plants may not be kept in the rooms.
A family member or a friend is permitted to stay with the patient after visiting hours only after written approval from the Ward Supervisor